FREQUENTLY ASKED QUESTIONS

ORDER PROCESSING

Orders are processed and shipped out daily from Sunday – Thursday, excluding UAE Public holidays.

Orders placed before 1:00 pm on a working day will be processed and shipped on the same day. Orders placed after that will be processed and shipped on the next working day.

ORDER CONFIRMATION

Upon receipt of your order, an email confirmation is sent, which includes products purchased, total cost, billing information, payment method, shipping information and shipping method.

On shipping of your order, a second email is sent, with a tracking number for the shipment.

SHIPPING

We ship to all cities within the UAE and Worldwide, with an exception to some interior areas. (To check if your area is listed on the NON DELIVERY AREAS, kindly call our Customer Support on +971 4 4205588 for assistance or email us at info@micaroon.com).

www.micaroon.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple shipments/delivery may result in multiple postings to the cardholder's monthly statement.

 

To send a shipment via courier, we require a complete location addressas well as a telephone number. We are unable to ship to a P. O. Box number.

***PLEASE NOTE*** Due to extreme weather condition in UAE, our Luxury Whipped Shea Butters are currently on hold . You can buy them directly on our Shops in Dubai Mall (Level 1, Fashion Avenue, opposite of American Eagle) and The Mall, (Level 1, opposite of Orange Leaf).

SHIPPING CHARGES

The shipping charges are automatically calculated and displayed on the checkout page.

Domestic Shipments (Within UAE)

For purchases above AED 250.00, the shipping charges are free.

International Shipments (Worldwide)

In the event, any customs duty and taxes are levied on International Shipments, as per the charges applicable in your country, the amount is to be borne by the customer. It is to be paid to the courier at the time of delivery of the shipment.

Conditional

PAYMENT METHOD
 

1. Payment through Cash on Delivery (Within UAE only)

This convenience of paying by CASH ON DELIVERY is offered within the UAE. The cost of the products purchased and the shipping charges where applicable, are to be paid to the courier agent, on delivery of the shipment.

2. Payment Using Credit Card (Domestic and International)

We accept payments online using Visa and MasterCard credit/debit card in AED and USD. At checkout , the system will direct you to the secure payment gateway’s page to fill in your card number, expiry date, and three-digit CVV Number("Card Verification Value Number") found on the reverse side of your card. 

3. Payment Using Paypal (Domestic and International)

At checkout, the system will direct you to www.paypal.com to log into your paypal account. Kindly ensure your paypal account is verified against your credit card or debit card.

SECURITY

We ensure that you have a secure shopping experience at micaroon make up. Our website is secured by a Premium256 bit SSL certificate from TRUSTWAVE.

CANCELLATION, RETURNS & EXCHANGE POLICY

We regret we are unable to cancel, return or exchange a product once it has been purchased.